Your own experience
The order is placed through the channel configured for the location.
Coming soon
From the online order to the customer’s door, in one workflow
Nexus Retail extends online ordering with preparation and delivery tools, so the team can follow an order from placement to arrival at the customer.
- Online ordering
- Connected preparation
- Organized delivery
The order doesn’t stop when it leaves the location
The delivery workflow will connect the customer experience with activity at the location and handover, keeping information together across the journey.
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The customer places an order
They choose products and submit the order directly through the location’s online application.
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The order reaches the team
POS & Orders receives it alongside the other active orders.
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Preparation begins
Products and notes can be sent to the Kitchen Display (KDS) when preparation is needed.
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The order is ready for delivery
Once preparation is complete, the order moves to pickup and dispatch.
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The courier collects the order
Delivery is assigned to the person who will take it to the customer.
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The order reaches the customer
The workflow ends when the order is handed over at the destination.
The customer places an order
They choose products and submit the order directly through the location’s online application.
The order reaches the team
POS & Orders receives it alongside the other active orders.
Preparation begins
Products and notes can be sent to the Kitchen Display (KDS) when preparation is needed.
The order is ready for delivery
Once preparation is complete, the order moves to pickup and dispatch.
The courier collects the order
Delivery is assigned to the person who will take it to the customer.
The order reaches the customer
The workflow ends when the order is handed over at the destination.
Customers order directly from the location
With Online & QR Orders, customers can browse available products and order from their phones without installing an application.
No manual re-entry
Once placed, order information enters the Nexus Retail ecosystem directly.
The same catalog
Available products and options are managed centrally in Administration.
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Couriers see the orders they need to deliver
A dedicated application will give couriers the information needed for pickup and delivery, without access to unrelated functionality.
The order to collect
Pickup location
Customer address
Contact details
Amount and payment status, where relevant
Delivery status
Your in-house delivery can complement the platforms you already use
Nexus Retail can centralize orders from Glovo and Wolt integrations, while in-house delivery will offer a separate option for orders handled directly by the location.
Glovo & Wolt
The order comes from an external platform and enters the Nexus Retail workflow through integration.
In-house delivery
The order is placed directly with the location, and preparation and delivery are handled in its own workflow.
Frequently asked questions about Home delivery
Is the functionality available now?
No. The dedicated own-delivery workflow is in development and will launch later in the Nexus Retail ecosystem.
Will customers need to install an application?
Online ordering is available directly in the browser, without customers installing a dedicated application.
Will the order automatically reach POS & Orders?
The workflow is designed so online delivery orders enter the same Nexus Retail ecosystem used by the location.
Can the order also reach the Kitchen Display (KDS)?
Yes. For orders requiring preparation, the workflow will be able to continue to the Kitchen Display (KDS).
Will couriers have a separate application?
A dedicated delivery-team workflow is planned, showing couriers the relevant information for the orders they collect.
Will it be possible to track the courier on a map?
The exact tracking features will be defined as the delivery solution is finalized.
Does in-house delivery replace Glovo and Wolt?
No. It is a separate channel. Glovo and Wolt integrations can remain in use, while in-house delivery provides an option for orders handled directly by the location.
Will delivery zones be configurable?
This functionality is part of the planned direction for delivery. The final configuration will be presented at launch.
Coming soon
The order starts online. Nexus Retail can take it to the customer.
We’re preparing a workflow that connects ordering, preparation and in-house delivery in the same Nexus Retail ecosystem.